Expert’s Assistant chat

Customer: Trying to reset my password ***** any luck
JA: Thanks for letting me know you’re having trouble resetting your Yahoo password. When did you first notice this issue starting?
Customer: Three days ago
JA: I appreciate the update. Are you trying to reset your Yahoo password ***** a computer, or are you using a mobile device like a phone or tablet?
Customer: iPhone 17
JA: Thanks for sharing that you’re using an iPhone 17. Are you receiving any specific error messages when you try to reset your Yahoo password?
Customer: Says unable to verify my information to reset my password
JA: Thank you for clarifying the error message. Have you tried using both the Yahoo app and a web browser on your iPhone to reset your password, or just one method so far?
Customer: I have tried using the Yahoo password ***** and when I do make a new password ***** still doesn’t work
JA: Thanks for explaining the steps you’ve tried. Have you recently changed any recovery information on your Yahoo account, such as your phone number or backup email address?
Customer: No , I be tried using my cell number and it says my password ***** been changed but when I try to use it , it’s says password *****
JA: Thank you for sharing the details. The Email Technician will help with your Yahoo password ***** issue. Here’s what I’ll tell them: <ul><li>You keep getting unable to verify information errors.</li><li>You change your password ***** it still says incorrect.</li></ul> Is there anything else the Email Technician should know before I connect you?
Customer: No , that is pretty much it
JA: Thank you for providing the details. And, how would you like to connect with the Technician – phone call or online chat? Under the circumstances, I recommend a phone call.
Customer: Phone call is alright