Expert’s Assistant chat

Customer: My email is not working to receive a verification code.
JA: I understand you’re having trouble receiving a Zoom verification code by email. How long have you been experiencing this issue?
Customer: the last 45 minutes. the email is wrong on my account and I need to change it
JA: Thank you for clarifying that the email on your Zoom account is incorrect. Could you let me know which operating system you’re using to access Zoom (for example, Windows, Mac, iOS, or Android)?
Customer: mac
JA: Thanks for letting me know you’re using a Mac. Could you please share the domain of the incorrect email address on your Zoom account (for example, @gmail.com, @yahoo.com, etc.)?
Customer: @whidbey.net
JA: Thank you for sharing the details. Here’s what I’ll tell the Email Technician:
1. You can’t receive Zoom verification codes by email.
2. Your Zoom account has an***@******.*** email.
3. Is there anything else the Email Technician should know before I connect you?
Customer: my account # is 52411393
JA: Thank you for providing the details. And, how would you like to connect with the Technician – phone call or online chat? Under the circumstances, I recommend a phone call.
Customer: phone call