Expert’s Assistant chat

Customer: I received an email asking if I got my order since there was no signature. I received my sandals, but not the other three shirts.
JA: I understand you received your sandals, but the other three shirts from your order are missing. Could you please let me know when your order was delivered?
|Customer: It doesn’t specify anything other than the order number and parcel numbers. It’s been about a week.
JA: Thanks for letting me know it’s been about a week since delivery. Have you checked the tracking information for the missing shirts to see if they show as delivered or still in transit?
Customer: It says delivered.
JA: Thank you for checking the tracking information. Were all the items supposed to arrive in the same package, or were they shipped separately according to your order details?
Customer: They would be in two separate shipments.
JA: Thanks for clarifying that your order was split into two shipments. Have you received any additional emails or notifications from the retailer regarding the shipment with the missing shirts?
Customer: No, I have not.
JA: Thank you for sharing the details. Here’s what I’ll tell the Email Technician:
1. You received your sandals but not the three shirts.
2. You have not gotten any updates