Expert’s Assistant chat

Customer: I have received a notice saying my email is stopping August 1st because it is full. I have dumped over 5000 emails to stay under the the 15%. Why is it still giving me the notice????
JA: I understand you’re still receiving a notice about your email storage being full, even after deleting over 5,000 emails. Could you let me know which email service provider you are using (for example, Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: Thank you for confirming you’re using Gmail. Could you tell me if you are accessing your Gmail account through a web browser, a mobile app, or an email client like Outlook?
Customer: Both we browser and mobile app
JA: Thanks for letting me know you use both the web browser and mobile app to access Gmail. Can you share if you have also emptied your Trash and Spam folders after deleting those emails?
Customer: Web
JA: Thanks for clarifying that you use the web to manage your Gmail folders. How long have you been seeing this storage warning message?
Customer: About a week
JA: Thank you for sharing the details. The Email Technician will help with your Gmail storage warning issue. Here’s what I’ll tell them: 1. You keep getting Gmail storage full warnings. 2.You deleted 5000 emails but warning still appears. 3. Is there anything else the Email Technician should know before I connect you?
Customer: I think that will definitely help. Thank you!
JA: Thank you for providing the details. And, how would you like to connect with the Technician – phone call or online chat? Under the circumstances, I recommend a phone call.
Customer: I can do that