Expert’s Assistant chat

Customer: I can’t log into my yahoo account
JA: I understand you’re having trouble logging into your Yahoo account. When did this issue first start happening?
Customer: I can’t get yahoo support to send me a code so I can reset my password
JA: Thanks for sharing that detail about not receiving the code. Are you trying to access your Yahoo account on a computer, or are you using a mobile device? If it’s a mobile device, is it an iPhone or Android?
Customer: Mobile. It’s iphone
JA: Great, thanks for letting me know you’re using an iPhone. Have you recently changed your phone number or email address linked to your Yahoo account?
Customer: No. I can’t change it because I can’t get yahoo to send me a reset to any backup support I give
JA: Thank you for clarifying that you haven’t changed your contact information and aren’t receiving reset codes to any backup options. Have you tried requesting the code multiple times, and if so, do you receive any error messages or does nothing happen at all?
Customer: I request code but it never gets sent.
JA: Thank you for sharing the details. The Email Technician will help with your Yahoo login and reset code issue. Here’s what I’ll tell them: 1. You can’t log into your Yahoo account on your iPhone. 2. You never receive the reset code from Yahoo support. 3. Is there anything else the Email Technician should know before I connect you?
Customer: No
JA: Thank you for providing the details. And, how would you like to connect with the Technician – phone call or online chat? Under the circumstances, I recommend a phone call.
Customer: Phone call