Expert’s Assistant chat

Customer: how do I update my email address
JA: I understand you’d like to update your email address. Could you let me know which service or account you’re trying to update your email address for?
Customer: ***@******.***
JA: Thank you for sharing the details. Here’s what I’ll tell the Email Technician: 1. You want to update your email address. 2. You need help with***@******.*** account. 3. Is there anything else the Email Technician should know before I connect you?
Customer: yes that e mail is no longer in service nor available
JA: Thank you for providing the details. And, how would you like to connect with the Technician – phone call or online chat? Under the circumstances, I recommend a phone call.
Customer: phone call please