Live Chat Assistance for Computer Problems

Terms and Conditions

Printer Store LLC

Last Updated: August 25, 2026

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the information technology (IT) support services, including remote and on-site technical assistance, help desk support, system diagnostics, and related services (collectively, the “Services”) provided by Printer Store LLC (“Company,” “we,” “us,” or “our”). By accessing or using our Services, engaging us for support, or accepting a quote or service order, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, you must not use our Services.

Our collection and use of personal information in connection with the Services is described in our Privacy Policy, available at Privacy Policy, which is incorporated into these Terms by reference.

2. Description of Services

Printer Store LLC provides IT support services which may include, without limitation: remote and on-site troubleshooting, help desk and ticketing support, system diagnostics and maintenance, software installation and configuration, network support, and related consulting services (the “Services”). Specific Services, scope, and deliverables for a given engagement will be described in a service order, quote, statement of work, or support plan agreed between the parties (a “Service Order”).

3. Eligibility and Account Registration

You must be at least 18 years old, or the age of majority in your jurisdiction, and have the authority to bind yourself or the organization you represent to these Terms. If you register for an account or support portal, you agree to provide accurate, current, and complete information and to keep your login credentials confidential. You are responsible for all activity occurring under your account.

4. Customer Responsibilities

You agree to:

  • Provide accurate information about the systems, software, and issues for which you are requesting support
  • Ensure you hold valid licenses for any software on systems we support, and that we are authorized to access those systems
  • Back up your data before requesting support. IT support activities, including troubleshooting, updates, and repairs, carry an inherent risk of data loss or system disruption. We strongly recommend maintaining current backups of all important data prior to any support session. Printer Store LLC is not responsible for data loss except as expressly stated in Section 9.
  • Cooperate reasonably with our technicians, including providing necessary access, information, and availability
  • Maintain appropriate physical and network security measures on your end

5. Remote Access Authorization

Certain Services may require remote access to your device(s), network, or systems using third-party remote access or remote monitoring and management (RMM) tools. By requesting or accepting such Services, you authorize Printer Store LLC and its technicians to access your systems solely to diagnose and resolve the reported issue. You may revoke this authorization at any time by ending the remote session. You are responsible for securing or removing any sensitive personal files not relevant to the support request prior to a session.

6. Fees and Payment

  • Fees for Services are set out in the applicable Service Order, quote, or support plan and may be billed hourly, per incident, as a fixed project fee, or on a recurring subscription basis, as agreed.
  • Payment is due within [e.g., “15 days”] of the invoice date unless otherwise agreed in writing.
  • Late payments may incur a late fee of [e.g., “1.5% per month”] or the maximum permitted by law, and we reserve the right to suspend Services for accounts with overdue balances.
  • Diagnostic or assessment fees may apply even if an issue cannot be resolved, unless otherwise agreed.
  • All fees are exclusive of applicable taxes unless stated otherwise.

7. Service Levels

Unless a separate Service Level Agreement (SLA) signed by both parties specifies guaranteed response and resolution times, any times referenced in our marketing materials, website, or support plans are estimates only and are not guaranteed. We will use commercially reasonable efforts to respond to and resolve support requests promptly.

8. Warranties and Disclaimers

Except as expressly set out in a Service Order, the Services are provided “as is” and “as available,” without warranties of any kind, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that any issue will be fully resolved, that Services will be uninterrupted or error-free, or that any software, hardware, or third-party product will function as expected following our Services.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • [Company Name]’s total liability arising out of or relating to the Services, whether in contract, tort, or otherwise, shall not exceed the total fees paid by you for the Services giving rise to the claim in the [e.g., “three (3) months”] preceding the event.
  • In no event shall [Company Name] be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or business interruption, even if advised of the possibility of such damages.
  • Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded or limited under applicable law.

10. Intellectual Property

All materials, software, documentation, tools, and methodologies used or provided by Printer Store LLC in connection with the Services remain our property or that of our licensors, except as expressly agreed in a Service Order. Nothing in these Terms transfers ownership of any pre-existing intellectual property. You retain all rights to your own data and systems.

11. Third-Party Products and Services

Our Services may involve the use of, or interaction with, third-party software, hardware, or remote access tools. We are not responsible for the performance, availability, or terms of such third-party products, which are governed by their own licenses and terms. You are responsible for maintaining any required licenses for third-party software on your systems.

12. Confidentiality

Each party agrees to protect the other party’s confidential information disclosed in connection with the Services using at least the same degree of care it uses to protect its own confidential information, and not to disclose it to third parties except as necessary to perform the Services or as required by law.

13. Suspension and Termination

We may suspend or terminate Services immediately if: you fail to pay amounts due; you violate these Terms; your use of the Services poses a security risk; or as otherwise required by law. Either party may terminate an ongoing support plan or subscription with [e.g., “30 days”] written notice, subject to any minimum term specified in a Service Order. Termination does not relieve you of the obligation to pay for Services already rendered.

14. Indemnification

You agree to indemnify and hold harmless [Company Name], its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services, or violation of any law or third-party rights.

15. Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, labor disputes, internet or utility outages, or other events of force majeure.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Albuquerque, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms shall be resolved in the courts located in Albuquerque.

17. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated by posting the updated Terms on our website with a revised “Last Updated” date, and, where appropriate, by direct notice. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

18. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with any applicable Service Order and our Privacy Policy, constitute the entire agreement between you and Printer Store LLC regarding the Services and supersede any prior agreements.

19. Contact Us

Questions about these Terms should be directed to:

Printer Store LLC

Email: support@livechatassisatanceforcomputerproblems.store

Phone: +1-866-503-4166

Address: 1209 Mountain Road Place Northeast, STE R. Albuquerque, NM 87110, United States