Expert’s Assistant chat

Customer: I am trying to compose an email, but when I click the Compose, the New Message dialog box launches, but immediately goes away. Have never experienced this before.
JA: I understand you’re having trouble with the Gmail Compose window disappearing right after it opens. Thanks for describing what happens. Could you let me know how long this issue has been occurring?
Customer: Just started yesterday, July 2nd.
JA: Thank you for letting me know when the issue began. Are you accessing Gmail through a web browser or using a mobile app?
Customer: I am accessing via a PC using Google Chrome.
JA: Thanks for clarifying that you’re using Google Chrome on your PC. Could you please tell me which version of Windows your PC is running (for example, Windows 10 or Windows 11)?
Customer: I am using Windows 10.
JA: Great, thanks for confirming you’re on Windows 10. Have you noticed if this issue happens every time you try to compose an email, or does it only occur occasionally?
Customer: It just started on June 2nd.
JA: Thank you for confirming the start date again. Have you recently installed any new extensions or updates in Google Chrome before this issue began?
Customer: Not to my knowledge.
JA: Thank you for sharing the details. The Email Technician will help with your Gmail Compose window disappearing issue. Here’s what I’ll tell them:
1. You cannot compose emails in Gmail on Chrome.
2. You see the New Message box disappear instantly.
3. Is there anything else the Email Technician should know before I connect you?
Customer: No, thank you. My mobile number is(###) ###-#### 
JA: Thank you for providing the details. And, how would you like to connect with the Technician – phone call or online chat?
Customer: Phone call, please.