Expert’s Assistant chat

Customer: I cannot access my iCloud account. Does it matter which phone on my account I uuse
JA: I understand you’re having trouble accessing your iCloud account and are wondering if the phone you use makes a difference. Could you tell me what type of phone you are currently trying to use to access your iCloud account (for example, iPhone, Android, or another device)?
Customer: Iphone
JA: Thanks for letting me know you’re using an iPhone. Could you share which version of iOS your iPhone is running, if you know it?
Customer: I don’t know
JA: No problem, thanks for your response. Can you tell me if you’re seeing any specific error messages when you try to access your iCloud account?
Customer: It keeps running me in circles. Wrong email wrong password
JA: Thank you for explaining what’s happening with the email and password ***** How long have you been experiencing this problem with your iCloud account?
Customer: For weeks
JA: I appreciate you sharing that this has been going on for weeks. Have you tried resetting your iCloud password ***** using the “Forgot Apple ID or Password?” option during this time?
Customer: Yes both
JA: Thank you for sharing the details. The Computer Technician will help with your iCloud login issues. Here’s what I’ll tell them:
1. You keep getting wrong email or password *****
2. You have tried resetting your password ***** weeks.
3. Is there anything else the Computer Technician should know before I connect you?
Customer: I don’t know
JA: Thank you for providing the details. And, how would you like to connect with the Technician – phone call or online chat?
Customer: Phone call