Expert’s Assistant chat

Customer: I’m trying to access an email that I forgot the password ***** and I no longer have the phone number linked to the email address
JA: I understand you’re having trouble accessing your email because you’ve forgotten the password ***** no longer have access to the linked phone number. Could you please tell me how long you’ve been locked out of your email account?
Customer: About a week
JA: Thanks for letting me know it’s been about a week. Could you share which email service provider you’re using (for example, Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: Thank you for confirming it’s a Gmail account. Are you trying to recover your email on a computer, or are you using a mobile device?
Customer: I’ve tried both but I have an iPhone now and haven’t had any luck with it
JA: Got it, you’ve mainly been using your iPhone to try and recover the account. When you attempt to reset your password, do you receive any specific error messages or prompts from Google?
Customer: It wants to send codes to the old phone number
JA: Thank you for explaining that Google is prompting you to send codes to your old phone number. Have you previously set up any recovery email address or security questions for this Gmail account?
Customer: Yes but apparently I have forgotten that password ***** is there a way to update the recovery email
JA: Thank you for sharing the details. Here’s what I’ll tell the Email Technician:
1. You forgot your Gmail password.
2. You can’t access recovery options on your iPhone.
3. Is there anything else the Email Technician should know before I connect you?
Customer: If I can update the recovery email
JA: Thank you for providing the details. And, how would you like to connect with the Technician – phone call or online chat? Under the circumstances, I recommend a phone call.
Customer: Phone call