Expert’s Assistant chat

Customer: I am not accessing my emails through my email provider Xplornet. They said this is a problem with some of their customers who have Apple products.
I have deleted and re-entered my account information a number of times on my personal phone only.This has worked in the past when I was not receiving my emails.
I have five devices that are all linked and share the same email addresses. As of right now two of my devices continue to receive emails and I can also send emails on all five of them.
What do you suggest?
JA: I understand you’re having trouble accessing your Xplornet emails on some of your Apple devices, even though sending emails still works and some devices are receiving emails. Thanks for sharing those details. To get a clearer picture, could you tell me which specific Apple devices (for example, iPhone, iPad, MacBook) are not receiving emails right now?
Customer: I have two iPads and three iPhones.
My oldest iPhone, which is an eight is still receiving and sending. One of my iPads is not working.
JA: Thank you for clarifying which devices are affected. Could you let me know what version of iOS or iPadOS is currently installed on the iPad that is not receiving emails?
Customer: It’s a 26.5 eighth generation iPad
JA: Thanks for letting me know it’s an 8th generation iPad. Just to confirm, when did you first notice that this iPad stopped receiving emails?
Customer: This iPad stopped receiving emails last night sometime. My husband‘s phone and my phone were still working last night. This morning neither of our phones worked. We can send out emails but we can’t receive emails.
On the iPad and our two phones we received the information in the inbox at the top, account error Xplornet and the details that the imap.explornet.ca is not responding.
JA: I appreciate the detailed timeline and the error message you’re seeing. Have you noticed any other error codes or messages besides “account error Xplornet” and “imap.xplornet.ca is not responding”?
Customer: No, I haven’t.
JA: Thank you for sharing the details. The Email Technician will help with your Xplornet email receiving issue. Here’s what I’ll tell them:
1. You are not receiving Xplornet emails on some Apple devices.
2. You see an account error and imap.xplornet.ca is not responding.
3. Is there anything else the Email Technician should know before I connect you?
Customer: When I went to redo my account number on my phone, it showed that it was verified all my information and I put checkmarks beside it. I thought that the problem had been solved on my phone and when I went to look at my email, everything was gone. 
JA: Thank you for providing the details. And, how would you like to connect with the Technician – phone call or online chat? Under the circumstances, I recommend a phone call.
Customer: A phone call would be great. Thank you what number would you suggest calling on my landline? If so, my number is(###) ###-####