Expert’s Assistant chat

Customer: some one change my user name and password
JA: I understand you’re having trouble because someone changed your Yahoo Mail username and password. When did you first notice this issue?
Customer: yesterday I was scam
JA: Thank you for letting me know this happened yesterday. Are you currently able to access your Yahoo Mail account at all, or are you completely locked out?
Customer: no
JA: Thanks for clarifying that you’re completely locked out. Are you trying to recover your account on a computer, or are you using a mobile device like a phone or tablet?
Customer: chrome book
JA: Got it, you’re using a Chromebook. Have you received any emails or notifications from Yahoo about suspicious activity or password *****?
Customer: no just scam they change my passwords for my accounts
JA: Thank you for explaining that the scammer changed your passwords for your accounts. Have you tried using Yahoo’s account recovery or “Forgot Password” option yet?
Customer: yes and says my email is wrong which shoud be***@******.***
JA: Thank you for sharing that detail about the error message. Have you ever set up any recovery options for your Yahoo account, such as a backup email or phone number?
Customer: no
JA: Thank you for sharing the details. The Email Technician will help with your locked Yahoo Mail account. Here’s what I’ll tell them: <ul><li>You can’t access your Yahoo Mail account anymore.</li><li>You have no recovery options set up for your account.</li></ul> Is there anything else the Email Technician should know before I connect you?
Customer: oh it keep coming up email***@******.***
JA: Thank you for providing the details. And, how would you like to connect with the Technician – phone call or online chat? Under the circumstances, I recommend a phone call.
Customer: phone call in about in ten minutes please(###) ###-####