Expert’s Assistant chat

Customer: If I give you a copy of my wife deth certificate will it help get the internet service put into my name?
JA: I understand you want to transfer your Starlink internet service into your name after your wife’s passing. May I ask if you currently have access to the Starlink account or login credentials?
Customer: I don’t have a access to account, her email, or her phone
JA: Thank you for clarifying that you don’t have access to her account, email, or phone. Could you let me know if you have the Starlink hardware (such as the dish and router) currently set up at your location?
Customer: Yes the dish and router but right now the router is unplugged so I can get the s/n #
JA: Thanks for letting me know you have the dish and router available. Do you happen to know when the Starlink service was originally set up at your location?
Customer: It is a mobile unit And when we got it I don’t know
JA: I appreciate you sharing that it’s a mobile Starlink unit and you’re unsure of the setup date. Have you noticed any error messages or notifications when trying to access or use the service recently?
Customer: It’s been turned off for lack of payment I have been waiting on a bill and have not received one so I could have something to work with
JA: Thank you for explaining that the service was turned off due to lack of payment and you haven’t received a bill. Do you have the serial number or any other identifying information from the Starlink hardware with you now?
Customer: S/n waht00995436
JA: Thank you for sharing the details. The Email Technician will help with your Starlink account transfer after your wife’s passing. Here’s what I’ll tell them: <ul><li>You need Starlink service transferred to your name.</li><li>You can’t access the account or pay the bill.</li></ul> Is there anything else the Email Technician should know before I connect you?
Customer: No I thank that’s it other than I can share a copy of her deth certificate
JA: Thank you for providing the details. And, how would you like to connect with the Technician – phone call or online chat? Under the circumstances, I recommend a phone call.
Customer: Phone call please